The standard support contract gives you the safety to get fast help when problems come up. A supporter can get remote acces to your MOSAiX system and solve the problems right away.

You get a user account to use the MOSAIX ticket system. Open a ticket and define your problem there and you get the solution by e-mail as soon as possible. You can keep yourself informed about the process by using your ticket number in the ticket system.

Maybe someone else already had the problem you are confronted with? In the ticket system you can also search for solutions, because every ticket will be saved in a database.